Order Processing

ʉۢ Order Processing Time: Most orders are processed within 1 business day. However, during peak seasons or other unforeseen circumstances, processing times may be longer.
ʉۢ Order Confirmation: Once your order is placed, you will receive an order confirmation email
 

Domestic Shipping

After your order confirmation, your order is usually dispatched within 24 hours and delivered in 2-4 working days depending on the state & city.
Shipping charges depend on the weight of the parcel. Generally, the minimum shipping rate is 8 $ and increases with the weight of the package.

International Shipping
We ship worldwide via DHL/FedEx.

International shipping time is generally 3-5 working days (excluding any customs processing time).
Currently, international shipping for jewelry is restricted to 2kg per shipment without export documentation.
International shipping rates depend on package weight. As a general guide, current shipping rates start for the South America & Europe at a minimum of 10 $ per kg.
Please note that these are estimated delivery times and may vary depending on factors such as customs clearance and unforeseen circumstances.

US Shipping Regulations

  We adhere to all US shipping laws and regulations. This includes:
  •  Accurate Labeling: All packages are labeled correctly with the sender’s and recipient’s addresses, as well as a clear description of the contents.
  •  Proper Packaging: We use sturdy packaging materials to protect your items during transit.
  •  Customs Declarations: We accurately declare the value and nature of goods being shipped internationally.
  •  Prohibited and Restricted Items: We do not ship items that are prohibited or restricted by US customs laws.

Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.

Please Note

Shipping times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, and customs clearance.

International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

For more information or specific questions, please contact our customer service team.

Kenwaj Enterprises INC.